Batamex, strives to create a world where individuals pursue a fulfilling life alongside their careers. We foster the dissemination of ideas, magnetize talent, and support progressive growth. Our commitment is to deliver exceptional experience through our dynamic team, interior designers, and cutting-edge technology.
Frequently Asked Questions
Standard Shipments (Standard Freight)
East Coast, Mid-West, and the Southern States, approximate delivery time is 13 to 18 days after the order date. For the West Coast, it is 20 to 28 days.
*We cannot guarantee delivery times. Due to the COVID-19 pandemic, there is an extreme demand for home furniture online. Warehouses and freight companies are short staffed and busier than usual causing shipping times to be delayed.
Also seasonal demand (i.e. Black Friday, Christmas), and external events (i.e. Hurricane, Fire, etc.) may affect the mentioned delivery dates above.
Parcel Shipments (FedEx)
The approximate delivery time for small parts is 7 to 8 days after the order date.
Once your order has shipped, we will share with you the tracking number via email. If you have not received your tracking number after a week, please email us to get more information.
The carrier company will call you for a delivery appointment. Please make sure to give them a call if you missed the carrier's scheduling call.. An adult signature is required at the time of the delivery. Please contact us from info@batamex.com for a white-glove delivery service.
We ship your small orders and parts orders with national carriers such as, UPS and FedEx
If you receive damaged boxes, please don't reject the delivery. Accept the delivery and immediately report us the damaged boxes or pieces. We will send you the replacement box or parts as soon as possible.
We might need you to charge you the return shipping cost for delivery rejections without our approval first.
Please inspect all received packages upon receipt. Also If there is a problem after opening the packages, please take photos or videos and contact us via info@batamex.com
All our products have 1 Year Limited Manufacturer Warranty for manufacturing defects. However, we will help you with defects and issues even after one year. We will do our best to ship you the replacement parts and guide you with the problem even after the warranty.
Replacement parts are free of charge but we may need to charge you the shipping fee after the warranty is expired. Unfortunately, we cannot provide you replacement parts for discontinued items.
For more information about assembly and installation, please refer to the Assembly and Troubleshoot page.
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